Clear terms. No guesswork.
These policies explain how Metalix Prints handles website inquiries, custom-print orders, and customer concerns. Shopee checkout, payment, and delivery are also subject to the terms shown on the applicable Shopee listing and checkout flow.
Your information, handled with care.
Metalix Prints ("Metalix", "we", "us") is based in Gagalangin, Tondo, Manila, Philippines. We collect only the information needed to answer inquiries, support custom-print orders, and operate and protect the website. This policy applies to this website and Metalix's customer interactions through its linked platforms.
Information we may collect
- Contact details, messages, order details, and photos you choose to provide through Shopee or Facebook for a custom print or support request.
- Basic technical information needed to operate and protect the website.
- If you accept optional analytics, information about visits and interactions as described in the Analytics section below.
How we use it
- To answer inquiries and provide customer support.
- To process, support, or resolve an order-related concern.
- To maintain the security and reliability of the website.
- With your consent, to understand website use and improve the customer journey.
Services that may process information
Metalix uses Cloudflare to host this website, Shopee for marketplace orders, and Meta/Facebook when a customer chooses to contact Metalix there. If you accept optional analytics, Google Analytics also processes website-usage information. Each service processes information under its own applicable terms and privacy practices.
How long we keep information
Inquiry, order, and support records are retained only as long as reasonably needed to fulfil, support, resolve, or meet applicable record-keeping obligations.
Your choices and rights
You may ask about access, correction, deletion or blocking, or object to certain processing. Submit a request through the official Metalix Facebook page. You may raise a privacy concern with the Philippine National Privacy Commission where applicable.
This page is an operational draft, not legal advice or a legal-compliance certification. Metalix should have a qualified Philippine legal adviser review its final policies before a paid-traffic or high-volume launch.
You decide whether Analytics runs.
Metalix uses Google Analytics 4 only after a visitor selects Accept analytics. It helps us understand how people find and use the site, such as pages viewed, approximate location, device and browser information, and interactions with size choices, FAQs, Shopee links, and Messenger links.
Analytics is used to improve the website and customer journey. Metalix has disabled Google signals and advertising-personalisation signals in this website's Analytics configuration. Selecting Only necessary keeps Google Analytics unloaded.
Your choice is stored in your browser so the site can remember it. You can review or change the choice at any time through Cookie settings in the website footer. For information about Google's processing practices, see the Google Privacy Policy.
Custom prints, made for your space.
Orders and prices
Metalix prints are custom products. Displayed prices, available sizes, inclusions, and final checkout terms are those confirmed on the relevant Shopee listing at the time of purchase.
Your photos and artwork
By submitting a photo or artwork, you confirm that you own it or have permission to use it for printing. Do not submit content that infringes another person's rights or is unlawful. Metalix may decline artwork it cannot reasonably print or is not permitted to reproduce.
Print expectations
Images are produced from the file supplied by the customer. Crop, colour, and apparent sharpness can vary with the original image, screen calibration, and print size. Metalix will use reasonable care to create the chosen product, but a low-resolution or heavily edited source file may limit the result.
Custom production
Production begins after the relevant order and photo requirements are received. If you need to change or cancel an order, contact Metalix as soon as possible. Once customised production has begun, changes may not be feasible. This does not limit any consumer rights that apply by law.
Customer support
For order questions, message Metalix through the official Facebook page. Keep your order number and relevant photos ready so the team can help quickly.
From order to wall.
Metalix aims to produce custom prints in the timeframe stated on the website or applicable Shopee listing. Delivery timing depends on the selected carrier, delivery address, weather, holidays, and other circumstances outside Metalix's control. The shipping method, fee, tracking, and delivery estimate shown at Shopee checkout apply to the order.
Please check the delivery address and contact details before placing an order. If an issue arises during delivery, contact the carrier through the Shopee order flow and notify Metalix with the order number.
If something is wrong, tell us.
Metalix wants every order to arrive as promised. If your item arrives damaged, has a production defect, or does not match the confirmed order, contact Metalix through Shopee or Facebook within 7 calendar days of delivery. Please include your order number, a clear description, photos of the item and packaging, and any other information needed to assess the issue.
Metalix will acknowledge an eligible report within 2 business days. Where an issue is confirmed, Metalix will work with you on the appropriate remedy, such as a replacement, reprint, or refund, consistent with the circumstances, applicable Shopee process, and Philippine consumer-protection requirements.
Because each Metalix is made to order, a change-of-mind request after customised production starts may not be eligible for a return. This does not remove rights relating to defective, damaged, lost, or non-conforming goods.
Do not send a custom print back before Metalix provides return instructions. This policy does not remove any consumer rights that apply under Philippine law.